1. Domestic Shipping Policy
We partner with India's leading logistics networks (including BlueDart, Delhivery, and DTDC) to ensure your artisanal garments arrive safely and on time:
- Processing Time: Ready-to-ship garments are packaged and dispatched within 24 to 48 business hours.
- Transit Timelines: Metro cities receive orders within 2–4 business days; rest of India within 4–6 business days.
- Tracking: You will receive real-time SMS and email updates with your consignment number as soon as the courier scans your package.
2. 7-Day Return & Exchange Policy
We want you to love your Nilasa garments. If a size does not fit or the piece is not what you expected, you can initiate a return or exchange within 7 calendar days of parcel delivery.
Return Conditions:- Items must be unworn, unwashed, and undamaged.
- Original brand tags, barcode labels, and Nilasa luxury garment pouches must be intact.
- Custom-altered sizes or fabrics cut from unstitched dress materials are not eligible for return.
3. How to Request a Return or Size Exchange
Initiating a return is simple and frictionless:
- Contact Customer Care: Email us at [email protected] or WhatsApp us at +91 9336114583 with your Order ID and photos of the item.
- Doorstep Reverse Pickup: Our courier representative will collect the packaged parcel from your delivery address within 24–48 hours.
- Quality Check & Refund: Once the garment reaches our atelier and completes standard inspection, your refund is credited back to your original payment method (Bank Account / UPI / Card) within 3 to 5 banking days.
4. Damaged or Defective Items
Every Nilasa piece undergoes rigorous multi-point quality inspections prior to packing. In the unlikely event you receive a damaged piece, notify us within 48 hours of delivery with an unboxing photo/video, and we will dispatch an immediate replacement or issue a 100% full refund including reverse logistics charges.
